Refund Policy
At KickzPlug, we strive to ensure your complete satisfaction with every purchase. Please read our refund and exchange policy carefully before making a purchase.

Refunds:

We do not offer refunds for change of mind or incorrect sizing. All sales are final.

Exchanges:

If you wish to exchange your purchase for a different size or style, you may do so within 20 days of the original purchase date. To be eligible for an exchange, the shoes must meet the following criteria:

The shoes must be unworn and in their original condition.
The shoes must be returned in the original packaging, including any tags and labels.

How to Initiate an Exchange:

To initiate an exchange, please contact our customer service team at kickzplugstore@gmail.com within 20 days of receiving your order. Please include your order number and details of the exchange request. Our team will provide you with further instructions on how to proceed with the exchange process.

Shipping Costs:

Customers are responsible for all shipping costs associated with the exchange, including the return shipping of the original item(s) and the shipping of the new item(s).

Inspecting Your Exchange:

Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated above. If the item(s) meet the criteria, we will process the exchange and ship out the new item(s) promptly.

Final Sale Items:

Please note that certain items may be marked as final sale and are not eligible for exchange. These items will be clearly marked as such on our website.

Contact Us:

If you have any questions or concerns about our refund and exchange policy, please contact our customer service team at kickzplugstore@gmail.com. We’re here to help!

By making a purchase from KickzPlug, you agree to abide by the terms of this refund and exchange policy.

Thank you for choosing KickzPlug!